Learning and Assessment Kit-AURAFA105 Write routine texts in an automotive workplace Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

set up and program portable traffic control devices RIICOM201D Communicate in the workplace If you require RPL Kits with comprehensive benchmarking

test and service batteries AURPTE102 Inspect and service outdoor power equipment engines AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURPTA102 Carry out minor adjustments to outdoor power equipment AURPTA103 Service and repair rotary cutting systems AURPTA104 Service and repair drum cutting systems AURPTE103 Diagnose and repair outdoor power equipment engines AURTTF101 Inspect and service petrol fuel systems AURTTX102 Inspect and service manual transmissions AURAQA001 Contribute to quality work outcomes in an automotive workplace If you require RPL Kits with comprehensive benchmarking

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS007 Work effectively in trauma informed care CHCMHS008 Promote and facilitate self advocacy CHCMHS011 Assess and promote social

Units of competency CHCECD009 Conduct career guidance interviews CHCECD008 Deliver services consistent with a career development framework CHCECD001 Analyse and apply information that supports employment and career development CHCCOM002 Use communication to build relationships CHCLEG001 Work legally and ethically CHCECD010 Provide support to people in career transition * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-AURAFA105 Write routine texts in an automotive workplace Qualification aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to