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Competency conversation kit for candidates to demonstrate their skills and explain their level of knowledge
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Core units SIRRRTF002 Monitor retail store financials SIRXCEG004 Create a customer-centric culture SIRXHRM002 Maintain employee relations SIRXMGT002 Lead a frontline team SIRXRSK002 Maintain store security SIRXSLS003 Achieve sales results SIRXWHS003 Maintain workplace safety Elective units SIRXCEG008 Manage disrespectful
Units of competency HLTPOP026 Monitor and maintain sewage or effluent systems HLTPOP027 Monitor and maintain water supply HLTPOP025 Provide basic repairs and maintenance to health hardware and fixtures If you require RPL Kits with comprehensive benchmarking
spirits and liqueurs SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking
Learner Guide-CPCCPB3014 Install bulk insulation and pliable membrane products SIR Competency conversation kit for candidatesOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce
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