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Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Units of competency CHCECD002 Deliver and monitor contracted employment services CHCECD001 Analyse and apply information that supports employment and career development If you require RPL Kits with comprehensive benchmarking
Units of competency MSMWHS205 Control minor incidents MSMWHS110 Follow emergency response procedures PMAWHS214 Undertake helicopter safety and escape MSMWHS200 Work safely PMAWHS215 Apply offshore facility abandonment and sea survival procedures and practices * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency FBPBPG3007 Perform packaging equipment changeover FBPBPG3002 Operate the labelling process FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency HLTWHS006 Manage personal stressors in the work environment CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care If you require RPL Kits with comprehensive benchmarking
Learner Resources-MEM17003 Assist in the provision of on-the-job training CPP Core units BSBCUE203 Conduct customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all
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