Self-Study Guide-BSBCUS402 Address customer needs HLT AURAMA005 Manage complex customer issues

AURAMA005 Manage complex customer issues in an automotive workplace BSBPEF402 Develop personal work priorities

Core units BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan Elective units BSBFIA412 Report on financial activity Group A BSBWOR404 Develop work priorities Group A BSBMGT403 Implement continuous improvement Group A BSBINN301 Promote innovation in a team environment Group A BSBCMM401 Make a presentation Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBWRT401 Write complex documents Group B If you require RPL Kits with comprehensive benchmarking

negotiate and refine a design brief If you require RPL Kits with comprehensive benchmarking

Units of competency AURMCA102 Manage motor sport team promotional partnerships and marketing BSBMKG413 Promote products and services BSBMKG412 Conduct e-marketing communications AURMCA101 Manage motor sport team media liaison If you require RPL Kits with comprehensive benchmarking

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTNWK536 Design an enterprise wireless local area network ICTNWK562 Configure internet gateways * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-BSBCUS402 Address customer needs HLT AURAMA005 Manage complex customer issuesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the