SCORM Compliant Package-BSBSMB402 Plan small business finances TLI aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR211 Make simple creative work CUARES202 Source and use information relevant to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBSTR301 Contribute to continuous improvement Group A BSBTEC101 Operate digital devices Group A BSBTEC201 Use business software applications Group A CUAIND211 Develop and apply creative arts industry knowledge Group B If you require RPL Kits with comprehensive benchmarking

procedures and compliance standards associated with licensed electrical work MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on the-job-training MEM18001 Use hand tools MEM18100 Fault-find

Units of competency MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans MSS015024 Develop required sustainability reports MSS015025 Develop a business case for sustainability improvements MSS015020 Facilitate an energy audit If you require RPL Kits with comprehensive benchmarking

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM23001A Apply advanced mathematical techniques in a manufacturing

SCORM Compliant Package-BSBSMB402 Plan small business finances TLI aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.