Self-Study Guide-TLII3022 Provide customer service in rail operations UET Core units BSBTWK201 Work effectively

Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTNWK562 Configure internet gateways * We can develop additional elective units that are not listed on request (Please contact us for further information)

and academic achievement - key indicators of quality and compliance in the VET sector

maintain and repair bicycles SISOCYT004 Ride off road bicycles on easy trails SISOCYT008 Lead off road cycling activities on easy trails BSBPEF301 Organise personal work priorities CHCPRT002 Support the rights and safety of children and young people CHCYTH001 Engage respectfully with young people HLTAID011 Provide First Aid SISXCAI001 Provide equipment for activities SISXCAI006 Facilitate groups SISXFAC002 Maintain sport

quotes and tenders AHCWRK515 Assess new industry developments If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-TLII3022 Provide customer service in rail operations UET Core units BSBTWK201 Work effectivelyOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the