Class Activity Book-SITXCCS009 Provide customer information and assistance Learner Guide enter and verify programs in

enter and verify programs in supervisory control and data acquisition systems* If you require RPL Kits with comprehensive benchmarking

Core units AVIB0001 Manage and carry out pre- and post-flight cabin checks AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIG0003 Work effectively in the aviation industry AVIO0017 Manage disruptive behaviour and unlawful interference with aviation AVIO0019 Apply and monitor aviation workplace security procedures AVIZ0004 Maintain security awareness and vigilance in an aviation workplace BSBWOR301 Organise personal work priorities and development TLIE3004 Prepare workplace documents TLIF2018 Operate firefighting equipment TLIO0001 Undertake emergency response action to a security threat Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS402 Coordinate business operational plans BSBTWK201 Work effectively with others HLTAID011 Provide First Aid SITHFAB021 Provide responsible service of alcohol AVIF0035 Manage human factors in aviation operations TLIG0002 Lead a work team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS001 Participate in workplace health and safety Elective units CHCAGE007 Recognise and report risk of falls CHCAGE011 Provide support to people living with dementia CHCCCS002 Assist with movement CHCCCS006 Facilitate individual service planning and delivery CHCCCS020 Respond effectively to behaviours of concern CHCCCS038 Facilitate the empowerment of people receiving support CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety If you require RPL Kits with comprehensive benchmarking

Core Units BSBINS309 Maintain business records BSBOPS404 Implement customer service strategies BSBWHS307 Apply knowledge of WHS laws in the workplace CPPSCM3020 Source and extract information from strata plans CPPSCM4009 Access and interpret legislation in strata community management CPPSCM4034 Implement strata community management agreement CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities CPPSCM4045 Facilitate strata community meetings CPPSCM4047 Implement procurement processes in strata community management CPPSCM4056 Manage conflicts and disputes in strata community management CPPSCM4084 Administer insurance for strata communities CPPSCM4086 Coordinate preparation of strata community budgets CPPSCM4087 Facilitate operation of strata community committees Elective Units BSBPEF401 Manage personal health and wellbeing BSBTEC403 Apply digital solutions to work processes BSBCMM411 Make presentations BSBOPS401 Coordinate business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices SIRXIND003 Organise personal work requirements SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control BSBSUS211 Participate in sustainable work practices Group B: General elective units SHBBRES003 Research and apply beauty industry information Group B: General elective units SIRRINV001 Receive and handle retail stock Group B: General elective units SIRRMER001 Produce visual merchandise displays Group B: General elective units SIRXOSM003 Use social media and online tools Group B: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-SITXCCS009 Provide customer information and assistance Learner Guide enter and verify programs inOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the